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5. List the steps that actually happen

Walk through the process from start to end. For each thing that happens, add a row. Keep asking yourself “what happens next?” until you hit the end moment. Write what actually happens today, not what should happen. Ideas for improvements come later — for now, just the truth.

Steps so far (0)

Go back to phases first — you need at least one phase before adding steps.

One row = one thing one person does in one sitting. If a row has two people doing two things, split it into two rows.

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grouped by who does it · handoffs auto-detected

Add steps above and the swim-lane appears here automatically.

Looks good. Hit Next to continue.

Step 5 of 9 · Steps